Unboxing video is compulsory (without any cut) when you purchase from our website, when you purchasing something, you are not only interacting with us but with a third-party courier service also which has their own set of guidelines and process for any issues. If you don’t take a video and find any issues with delivery, even if it may seem obvious to you, Even if we try to get the issue resolved, it can take a lot of time without video and is not guaranteed to be resolved.